Returns
- All items must be returned using a trackable shipping method, shipment costs will be Items shipped can be returned within 30 days of receipt of shipment in most cases. Some products might have different policies or requirements associated with them.
- Only faulty items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected. Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund
- Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
- It can take up to 14 days for an item to reach us once you return it. Once the item is received it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account
- For faulty item returns, you will be provided with a pre-paid DHL return label which allows you to return the item(s) to any DHL drop-off point located in worldwide.
- For all inquiries about a delivery, shipping and returns please send email info@neatopia.eu
- For tracking your order, please visit neatopia.eu or send email info@neatopia.eu