Our website (‘Site’) is www.neatopia.eu
2. Categories of Personal Data We Collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information provided by you, including but not limited to:
(i) your name;
(ii) your billing address;
(iii) your shipping address (if different from your billing address and if required);
(iv) your PayPal username;
(v) your mobile number.
We refer to this information as “Order Information”.
When subscribing to the Site’s mailing list, we collect the following information:
(i) your name;
(ii) your email address;
(iii) your mobile number.
We will also take record of purchasing activity so as to be in a better position to recommend products, services discounts and offers. We have a legitimate interest to retain this data in order to also provide you with any after-sales service that you may require us to provide over and above the guarantee issued by us.
We will use your personal data to provide you with the information, products and services that you request from us. We may further use this information to keep you informed about our products, promotions and news by sending you email communications from time to time. You may decide to unsubscribe from any email communications you would have signed up for by clicking on the appropriate link found in our emails.
3. Purposes and Legal Basis for Processing
We will only collect and process your Personal Data where we have a legal basis to do so. As a Data Controller, the legal basis for our collection and use of Personal Data varies depending on the manner and purpose for which we collected it.
We will only collect Personal Data from you when we have your consent to do so.
For example, we may use Personal data to recommend products, services discount and offers that may be of interest to you, or we need your Personal Data to perform a contract with you.
For example, we use the Order Information that we collect generally to fulfil and process any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In case of failure by the User to provide the Order Information, the Contract cannot be validly concluded, or the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose Personal Data from you.
4. Recipients of Personal Data
We may share Personal Data with:
(i) Other companies’ forming part of the group of companies Nea Trading Ltd pertains to, all of which are registered in the European Union (‘EU’) and comply with the provisions of the GDPR and/ or local data laws;
(ii) Third party payment processing services to process your payment to us.
(iii) Third party service providers that we engage to deliver the Products you have ordered and to manage any returns or exchanges of such Products.
(iv) Magento. You can read more about how Magento uses your Personal Data here: https://magento.com/trust/privacy
(v) Google Analytics. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
Finally, we may also share Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Additionally, please note that your information may be transferred outside of the European Economic Area (‘EEA’), namely to Canada and the United States, always under appropriate and legitimate safeguards.
Your Personal Data will not be transferred to international organisations.
5. Your Rights
If you purchase a product from the Site, you have the right to:
(i) access Personal Data we hold about you;
(ii) ask that your Personal Data be corrected, updated, or deleted;
(iii) restrict and/or object the processing of your Personal Data;
(iv) lodge a complaint with the competent Supervisory Authority as advised below.
If you would like to exercise these rights, please contact us through the contact information below.
Order Information will be retained as long as the User remains a registered customer of the Site. Once the User opts-out, the Order Information is deleted.
Information that has to be retained by law, such as that contained in invoices and tax documents, will be retained as long as required by the applicable legislation.
We may be contacted on email@example.com. Our corporate details can be found on the Public Register of the website of the Malta Business Registry at https://registry.mbr.mt/ROC/index.jsp#companySearch.do?action=companyDetails and entering details for company registration C98667.
We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please visit this page often to familiarise yourself with the changes.
The Site is not intended for individuals under the age of 16.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Furthermore, if you have any concerns regarding our processing of your personal data, you have the right to make a complaint to the Office of the Information & Data Protection Commissioner (‘IDPC’) in Malta by sending an email to firstname.lastname@example.org. The IDPC’s website is www.idpc.org.mt